The customer support agent is responsible for ensuring that all customers’ inquiries are handled on timely manner, also responsible for Quality Assurance and Problems solving
DUTIES & ESSENTIAL KEY TASKS· Handling Chats
· Handling Tickets
· Handling hotline phone calls
· Smooth talker
· Weekly reports
· Collect and store all data in Google documents
JOB REQUIREMENTS· Specialized product knowledge
· Accuracy with record keeping
· Good 'people skills' for building relationships with colleagues at all levels
· Ability to work under pressure
· Maintaining high productivity levels
· Basic IT skills
PREFERRED / KEY COMPETENCIES· Accountability
.Adaptability
.Innovation & Initiative
.Quality Assurance
.Problem Solving
.Teamwork
· Interpersonal skills
If you have any interested candidates and relevant CVs, kindly forward to:
hrsupport@n2vrc.com mentioning the position in the subject field.
Tel.: 202 24052355/6 - Ext.: 1011
